Returns & Refunds Policy
At Hawkstone, we take pride in the quality of our food products; however, if your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 14 days of delivery. Due to the perishable nature of our goods, we cannot accept returns on opened or consumed items unless there is a confirmed quality defect.
Contact Support
Email our customer service team within 14 days of receiving your order, including your order number and a brief explanation of the issue.
Provide Documentation
For damaged or spoiled items, please attach clear photographs of the product and packaging to help us expedite your claim.
Return Authorization
If a physical return is required, we will provide a prepaid shipping label and instructions on how to securely package the items.
Refund Processing
Once your request is approved, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing